Last updated: January 2024
Gleam Facility is committed to ensuring the security and protection of the personal information that we process, and to providing a compliant and consistent approach to data protection. We have always had a robust and effective data protection programme in place which complies with existing law and aligns with the General Data Protection Regulation (GDPR).
Gleam Facility acts as a Data Controller for the personal information we collect from our customers and website visitors. Our contact details are:
Gleam Facility
47 Harbour View Drive
Pyrmont NSW 2009
Australia
Email: [email protected]
We process personal data under the following lawful bases as defined by the GDPR:
Processing necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract. This includes processing your booking requests and providing our pet care services.
Processing necessary for our legitimate business interests, such as improving our services, conducting analytics, and sending relevant communications, provided these interests do not override your fundamental rights and freedoms.
Where you have given clear consent for us to process your personal data for specific purposes, such as marketing communications or the use of non-essential cookies.
Processing necessary to comply with our legal obligations, such as maintaining financial records or responding to lawful requests from authorities.
Under the GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within one month of receiving your request.
If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Also known as the "right to be forgotten", you may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or we receive a high volume of requests, we may extend this period by a further two months, and we will inform you of any such extension.
We may need to verify your identity before processing your request to ensure the security of your personal data.
We primarily store and process data within Australia. If we transfer personal data outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or transfers to countries deemed to have adequate data protection laws.
While we are not required to appoint a Data Protection Officer under GDPR, we take data protection seriously. For any questions or concerns regarding how we handle personal data, please contact us at [email protected].
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.
If you are not satisfied with our response to any request or believe we are processing your personal data in a manner that is not compliant with the law, you have the right to lodge a complaint with your local data protection authority.
For EU residents, you can find your local data protection authority at: European Data Protection Board
We may update this GDPR notice from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and update the "Last updated" date.