Privacy Policy - Gleam Facility

Last updated: January 2024

Introduction

Gleam Facility ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you express interest in obtaining information about us or our services, when you participate in activities on the website, or when you contact us.

Personal Information

The personal information we collect may include:

Name and contact details (email address, postal address)
Pet information (name, breed, age, health conditions)
Booking and service preferences
Communication records when you contact us
Payment information for transactions

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

Browser type and version
Operating system
IP address
Pages visited and time spent on those pages
Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our services
To process your bookings and transactions
To communicate with you about appointments, services, and updates
To provide customer support and respond to inquiries
To improve our website and services
To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

With service providers who assist us in operating our business
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
With your consent or at your direction

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to object to or restrict processing
The right to data portability

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use, please see our Cookies Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our practices, please contact us at:

Gleam Facility
47 Harbour View Drive
Pyrmont NSW 2009
Australia
Email: [email protected]